A 'No-Show' appointment is when you book your massage with us and one of the following things happens:
- You are not available when the therapist arrives for servicing of your appointment.
- You refuse the service at the door when the therapist arrives for your appointment.
When a 'No-Show' happens you are charged 100% for the appointment as if it took place. There are no exceptions to this policy.
Based on the number of 'No-Show' appointments the following will take place on your account:
- After the first 'No-Show' you will be able to book again online or over the phone. No adverse actions will be taken against your account.
- After your second 'No-Show' you will only be able to book over the phone. Your account will be 'flagged' for no online bookings. This adverse action against your account will remain on your account for 6-months.
- After your third 'No-Show', we will 'flag' your account and you will no longer be able to book an appointment with us. This adverse action against your account is permanent and cannot be removed for any reason.